Account Manager

About Us:

Paladin Drones is a fast-growing technology company revolutionizing the drone industry. Our autonomous drone solutions are designed for public safety, security, and emergency response teams, helping them respond faster and smarter. We are passionate about innovation and making a real-world impact.

We’re looking for a driven and customer-focused Account Manager to join our team in Charlotte, NC. In this role, you’ll be the key point of contact for our clients, ensuring long-term partnerships, client satisfaction, and growth.

Key Responsibilities:

• Client Relationship Management: Build and maintain strong, long-lasting relationships with new and existing clients.
• Customer Success Focus: Act as the primary liaison between clients and internal teams, ensuring clients receive maximum value from our solutions.
• Sales & Revenue Growth: Identify opportunities to expand client accounts, upsell services, and drive revenue growth.
• Onboarding & Training: Support clients with onboarding and training, ensuring smooth adoption of our technology.
• Strategic Planning: Collaborate with clients to understand their goals and develop tailored solutions to meet their needs.
• Data & Reporting: Track key account metrics and provide regular reports to clients and internal stakeholders.
• Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure seamless client experiences.

Qualifications:

• Bachelor’s degree in business, communications, or a related field (or equivalent experience).
• 3+ years of experience in account management, customer success, or sales, preferably in tech, SaaS, or the drone industry.
• Strong relationship-building, communication, and problem-solving skills.
• Proven track record of meeting or exceeding targets and managing multiple client accounts.
• Familiarity with drone technology, public safety, or security solutions is a plus.
• Experience with CRM software (e.g., Salesforce, HubSpot) is preferred.

Why Join Paladin Drones?

• Be part of an innovative company shaping the future of drone technology.
• Competitive salary and performance-based incentives.
• Comprehensive health benefits
• Opportunity for growth and professional development.
• Collaborative and dynamic work environment.