Revenue Operations (RevOps)

About Paladin Drones

Paladin Drones is revolutionizing public safety with autonomous drone technology. When someone dials 911, Paladin’s systems deploy drones within seconds—providing first responders with real-time aerial intelligence before officers arrive on scene. Our platform combines hardware, software, LTE connectivity, and autonomous operations to deliver life-saving situational awareness to agencies across the country.

As we scale deployments nationwide, Revenue Operations plays a critical role in ensuring our go-to-market teams are aligned, efficient, and supported by accurate data and scalable systems.

About the Role

Paladin Drones is seeking a Revenue Operations (RevOps) to own and optimize the revenue engine across Sales, Marketing, Customer Success, and Implementation. This role is responsible for driving operational excellence across a complex, multi-stage sales cycle involving hardware sales, SaaS subscriptions, deployments, renewals, and expansions—often within public-sector procurement environments.

The ideal candidate is systems-minded, analytically strong, and comfortable operating in a mission-critical, high-growth environment where accuracy, clarity, and execution matter.

Key Responsibilities

Revenue Lifecycle Ownership (Hardware + SaaS)

• Design, optimize, and maintain end-to-end revenue processes across lead generation, opportunity management, hardware sales, SaaS subscriptions, deployments, renewals, and expansions
   
• Support complex deal structures including multi-year contracts, pilots, phased rollouts, and bundled hardware/software offerings
   
• Partner with Sales and Customer Success to ensure clean handoffs from close → deployment → go-live → renewal
   

Systems & Data Integrity

• Own and optimize Paladin’s CRM and revenue tech stack (e.g., Salesforce/HubSpot, billing, contract management, support tools)
   
• Ensure accurate tracking of pipeline, hardware inventory tied to deals, subscription terms, and renewal dates
   
• Establish data governance, process documentation, and system adoption standards
   

Forecasting, Reporting & Insights

• Build and maintain dashboards for pipeline health, deal stages, deployment timelines, ARR, hardware revenue, churn, and expansion
   
• Own revenue forecasting across hardware and recurring SaaS revenue streams
   
• Partner with Finance and Leadership to align bookings, revenue recognition, and deployment milestones
   

Public Sector & Procurement Support

• Support Sales with operational workflows tailored to public safety agencies and government procurement cycles
   
• Track RFPs, pilots, approvals, and extended sales timelines within CRM and reporting
   
• Ensure visibility into deal risk, timing, and dependencies
   

Compensation & Performance Operations

• Support sales compensation plan design and administration across hardware and SaaS revenue
   
• Track quota attainment, commissions, and performance metrics
   
• Ensure incentive structures reinforce long-term customer success and retention
   

Cross-Functional Partnership

• Act as a strategic partner to Sales, Marketing, Customer Success, Implementation, and Finance
   
• Support onboarding and enablement for GTM hires on systems, processes, and data usage
   
• Lead or support revenue-related projects that improve scalability and predictability
   

Qualifications

Required

• 4–7+ years of experience in Revenue Operations, Sales Operations, or Business Operations
   
• Experience supporting hardware + SaaS or complex B2B sales models
   
• Strong CRM ownership experience and comfort managing interconnected systems
   
• Advanced analytical skills with the ability to translate data into actionable insights
   
• Proven ability to build scalable processes in a growing organization
   

Preferred

• Experience selling into public safety, government, or regulated industries
   
• Familiarity with subscription metrics (ARR, churn, expansion) alongside one-time hardware revenue
   
• Experience supporting long sales cycles, pilots, and multi-stakeholder deals
   
• Comfort working in a mission-driven, high-urgency environment
   

What Success Looks Like

• Clear visibility into pipeline, deployments, and renewals across hardware and SaaS
   
• Improved forecast accuracy and revenue predictability
   
• Strong alignment between Sales, Implementation, and Customer Success
   
• Scalable systems that support rapid growth without operational friction
   

Why Paladin Drones

• Mission-driven work that directly impacts public safety and saves lives
   
• Opportunity to build and scale the revenue engine at a category-defining company
   
• High-ownership role with cross-functional influence
   
• Collaborative culture grounded in trust, accountability, and continuous improvement